Refund & Return Policy

Last updated: June 27, 2026

FleetOps Direct wants customers to feel confident when ordering products and resources for their business. This policy explains how returns, refunds, damaged items, and digital products are handled.

Return Window

Eligible physical products may be returned within 30 days of delivery.

To be eligible for return, items should be:

• Unused
• In original condition
• In original packaging when possible
• Accompanied by proof of purchase

Final return eligibility may depend on product type and supplier return terms.

How to Start a Return

To request a return, contact:

support@fleetopsdirect.com

Include:

• Order number
• Product name
• Reason for return
• Photos if the item is damaged, defective, or incorrect

Do not send items back before receiving return instructions.

Refunds

If a return is approved and received, we will review the item and notify the customer about refund status.

Approved refunds are typically issued to the original payment method.

Refund timing may depend on the payment provider or bank.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

• Order number
• Photos of the item
• Photos of the packaging
• Description of the issue

We will review the issue and provide next steps.

Non-Returnable Items

Some items may not be eligible for return, including:

• Digital downloads
• Custom or personalized products
• Clearance or final sale items
• Used or damaged items caused by customer misuse
• Products outside the return window

Digital Products

Digital products are generally non-returnable once delivered or downloaded.

If a customer has trouble accessing a digital product, we will help resolve the delivery issue.

Exchanges

Exchange availability depends on product availability and supplier terms.

If an exchange is needed, contact support before returning the item.

Return Shipping

Return shipping responsibility will depend on the reason for return and supplier policy.

Return shipping responsibility is reviewed with each return request.

Contact Support

For return or refund questions, contact:

support@fleetopsdirect.com